Refundpolicy
Pura Studio™ Refund Policy
30-Day Risk-Free Trial
At Pura Studio™, we stand behind the quality of our products.
We offer a 30-day risk-free trial on all orders. You have 30 days from the date of delivery to try the product and determine whether it meets your expectations.
If you are not satisfied, you may request a return within this period.
How to Initiate a Return
To request a return, please contact us at:
Please include:
- Your order number
- A brief description of the reason for the return (optional)
Once your request is reviewed and approved, you will receive detailed return instructions.
Returns sent without prior approval may be refused.
Return Conditions
As part of our risk-free trial, you are allowed to use the product to evaluate it.
To be eligible for a refund, the following conditions apply:
- The product must not be excessively damaged
- The product must not show signs of extreme or unreasonable use
- The product must be returned in a condition that allows for inspection and evaluation
If the product is returned in a condition that significantly reduces its value, we reserve the right to issue a partial refund based on its condition.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
You are responsible for the product until it has been received by us.
We are not responsible for lost or damaged return shipments.
Refund Process
Once your return is received and inspected:
- You will receive a confirmation email
- If approved, the refund will be issued to your original payment method
Processing time: 5–10 business days after approval
We reserve the right to withhold the refund until the returned item has been received and inspected.
Non-Approved Returns
We reserve the right to reject returns that:
- Have not been approved in advance
- Are shipped without prior contact
- Are returned in a condition that makes them non-eligible for refund
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at:
Include:
- A description of the issue
- Clear photos of the product
We will review the case and provide a suitable resolution.
Return Address
Pura Studio
Pladehals Allé 49, 2nd floor
2450 Copenhagen SV
Denmark